FREQUENTLY ASKED QUESTIONS
CAN I CHANGE MY BUS STOP?
There is a challenging balance between convenience for a family and the safe, efficient route for a bus. Unfortunately, a school bus cannot stop at everyone's front door. Every effort is made to establish a reasonably close, group bus stop with some obvious and necessary exceptions. Outside of true safety concerns, it is rare that a bus stop be moved. Options for other bus stops are available should a family request, yet moving a stop can be problematic. If you feel a school bus stop is unsafe or you would like us to consider an alteration to the stop,
CAN I HAVE MORE THAN ONE STOP?
No. Given strict, state mandated COVID regulations for school buses, students are allowed one stop. The stop will be the student's primary address in the schools database, and will remain the same for the AM & PM route. Students are not permitted to ride one bus in the morning and another in the afternoon, or different buses on alternating days. For extenuating circumstances, please fill out this
WHAT IF MY BUS DOESN'T SHOW UP?
If your bus does not show up within 5-10 minutes of its scheduled time, please contact your districts terminal to find out the location of the vehicle. If your student was missed, we will dispatch another vehicle out for your student. Our GPS tracking software enables us to see if and when a school bus made a stop, so we'll be able to identify the issue and create a remedy that satisfies both parties. If a bus was at a stop at its schedule time, and the student was not out waiting, we are not required to dispatch another vehicle.
WHAT IF MY ADDRESS CHANGES?
Notify your school district immediately. They will make us aware of the change, and we will reach out to you with new bus stop information. All new transportation requests and address changes must come through the school district.
I'M NEW TO THE DISTRICT, HOW DO I GET MY STUDENT ON A BUS?
Once you register your student for school, we are sent a new student transportation request form to make the appropriate bus route changes. All new student stops must come through the school district.
HOW EARLY SHOULD I BE WAITING FOR THE BUS?
Arrive at the bus stop at least ten minutes early. Please allow up to a 10 minute variation either way for your school bus to arrive. A variety of factors can impact arrival time such as traffic, construction and ongoing, long term road work.
CAN MY STUDENT RIDE ANOTHER BUS HOME?
In general, your child's bus is his/her assigned bus and riding different buses home is discouraged. In the event there is an extenuating circumstance that requires your child to ride a different bus home after school, you must inform your child's school. The building principal will review the request and inform us of the temporary rider change.
I'M UNHAPPY WITH MY SERVICE/AM HAVING AN ISSUE ON THE SCHOOL BUS, WHAT DO I DO?
Please reach out to your districts terminal. We are extremely concerned with providing the best possible service, and will work with you to address any issue. Please note, DMJ Transportation is not responsible for the discipline of students for misbehavior on the school bus. The driver makes us aware of the student with behavioral conduct forms, and we work with the district to come up with a solution to the problem. Once an action plan is collaboratively developed, the school will follow-up with the parent.
WHERE CAN I FIND SCHOOL BUS RULES?